EngagerBot: February 2022

Friday 25 February 2022

How to Develop a Custom AI Chatbot for Real Estate Business

Developing a custom AI chatbot for the real estate industry has numerous benefits. Learn all about the process of custom AI chatbot development here.

How do you develop a custom AI chatbot for the real estate industry?

When it comes to real estate, the market is incredibly competitive. There are a lot of agents fighting for clients to make as much money as possible, which means the competition is fierce. If you want your business to stand out from the competition in this saturated market, you can consider developing an AI chatbot to do all the sales and marketing work for you.

You may be wondering, how would this help me with my sales or promotional efforts? Well, there are many ways chatbots can help improve your bottom line. One of the ways is to improve conversion rates while increasing customer satisfaction. Many successful real estate companies are looking for chatbot development services to improve their customer experience and increase sales.

AI chatbot: what is it, and how does it work?

An AI chatbot is a software application designed solely to provide relevant information to a website or app visitors. It can either provide pre-recorded responses or learn the language outside pre-programmed commands.

An AI chatbot learns using the data available on the website, applying algorithms, and using different results to generate a relevant answer for the users. A chatbot’s learning is a continuous process; it learns during new interactions with different users. Sufficient data sets can develop a pattern to answer a specific query with accurate data.

The workings of an AI chatbot are simple to understand; however, the internal process is complete. When your AI chatbot is fully trained for your business, it can work on its own using machine learning and natural language processing (NLP). NLP combines language rules with language context to interpret what is being communicated. With practice, the AI chatbots in your organization will learn to understand the verbal cues and intent of the question to serve users better.

Over time, these chatbots develop various innovative ways to respond to queries. You always have the option to train them according to your niche and in a specific way that reflects your company’s values.

Why should real estate companies invest in AI chatbot development?

Emerging technologies like AI-powered chatbots are revolutionizing how businesses interact with their customers. Every real estate agent needs to take advantage of this trend to stay relevant and competitive.

Today’s most significant challenge for many real estate companies is delivering written text. However, consumers prefer more human interactions than ever before. Therefore, it’s time for the real estate industry and its agents to focus on chatbots as a medium of communication with potential buyers.

Artificial intelligence (AI) in the real estate market is growing every day. Customers love the websites that offer them something innovative. AI-enabled chatbots used in the real estate industry accounted for 29.98 percent of the total market.

To do this successfully, real estate agents must first understand precisely what differentiates a chatbot from other forms of communication, whether it’s interactive voice response (IVR) or text-based communication, and how AI can be used in these different mediums. A virtual one can take your real estate business to great heights. Let’s take a look at some of the benefits that come with developing a custom AI chatbot.

Custom AI chatbot for real estate business: development process

AI chatbots are extremely useful for the real estate industry, and their development process is not as complicated as you think. There is a sequence of steps you need to follow, and in the end, you will have an intelligent, results-oriented virtual assistant for your business. The first step is defining your niche and determining what you want to achieve by developing your AI chatbot.

1. Define your niche

An AI chatbot has multiple applications and benefits. It would be great if you decided which benefits you want to achieve. This step will help you get a clear picture of what your chatbot will bring to customers. Your expectations will determine its complexity and the functions it should perform.

AI chatbots are developed to fulfill different aspects of businesses, such as improving customer engagement on the platform, generating more qualified leads, automating lead generation, and validation. However, sometimes users want all these benefits through their chatbot. These factors decide various factors for your chatbot, such as complexity, development cost, etc. Now that you know your requirements proceed to the next step.

2. Research and planning

Any project development requires thorough research of the market and competitors. It would be best if you found out some things about your competitors. Conduct thorough research and find out what technology your customers are using and their business strategies. Conduct surveys to obtain a clear picture of customer expectations and determine what they expect from a new real estate chatbot. Find out all the factors that need improvement to attract a large user base.

After gathering all the facts, you need to analyze these data points and create a functional roadmap to oversee the development process. It will help you determine the total budget and the number of features your chatbot needs. You always have the option to customize the project as you see fit. The chatbot development process is different from the development of any other app. You need to hire a reliable development partner with qualified experience in this field.

3. Design conversations for your custom AI chatbot

So far, you have a clear idea of the features and services you want your chatbot to provide. The next step is to determine how you want it to interact with potential customers. You can always take the help of various companies that offer chatbot development services. They will assist you with the complicated process of chatbot development.

There are two ways in which the conversations of a chatbot can be designed. One is structured, and the other is unstructured. Structured chatbot conversations are those that incorporate menus, forms, and choices. On the other hand, if you like things a bit more casual, you can opt for an unstructured format.

You can ask your chatbot developer to design the flow of the entire conversation based on the features of the chatbot. Ensure that the conversation has a proper flow and relevant questions and answers.

Creating a directory of various possible questions and answers related to the genre can help you provide your users with a fantastic browsing experience.

The importance of chatbots in the real estate industry

Because most real estate buyers and sellers are making their way online, it is only wise to use chatbots to make the real estate buying and selling experience easy and efficient.

In this day and age of digitization, where every business strives to leave a digital footprint, no one should neglect to prioritize lead generation. All your efforts should be reflected in the number of leads you generate. This is also the goal in the real estate industry.

That’s why you need a solid lead generation strategy. And one of the core components of a perfect regeneration strategy is an intelligent chatbot.

Have you checked out our Real State Chatbot yet?

It helps you keep your website is in tip-top shape. Check it out now here: Real State Chatbot

Tuesday 22 February 2022

Chatbots for Photographers

Chatbots have been around for an extended period, but they are becoming more prominent in photography. They have the potential to transform photo sharing on social media platforms, as they can offer photographers a new way to share their work.

Chatbots and artificial intelligence, in general, are revolutionizing various industries. Social media site giants like Facebook and Instagram use AI to transform photo sharing in the photography world. These AI writing programs can produce relevant, engaging, and, most importantly, original content.

Photography chatbot

Our intelligent photography chatbot is perfect for photographers looking for high-quality assignments. It automatically handles inquiries, drives more leads, and increases bookings. You do not require any detailed technical information to work with it. Use it today on your website or social media.

What are chatbots for photography?

A chatbot is a rule and artificial intelligence-based service that your visitors can interact with through a chat interface on your website. They are used to provide a better experience for your visitors and help you increase your website conversions.

Awareness of chatbots for photography is growing, and more and more platforms are integrating them. The use of chatbots for photography has undoubtedly gained momentum in recent years. Data from Google Trends shows that search volume for “chatbots for photography” has increased 19-fold in the last five years as people and businesses began to recognize their value.

“Bot experiences with more engaged audiences are achieving 80-90% response rates. While even the most adverse experiences are in the 35-40% range.”

Why can photography chatbots drive dramatic results for your business?

Chatbots are interactive and add character to your business. They get your visitors to take necessary actions via intelligent conversation.

A bot works by motivating your visitors to interact. We refer to each interaction with a bot as a “micro-conversion.” The more micro-conversions that occur throughout a conversation with your bot, the more likely the visitor will trust your company. And that’s what enhances lead conversions.

You can easily modify our chatbot examples without needing special technical knowledge or programming skills.

Our artificial intelligence bot technology is easy to use with drag-and-drop. It is appropriate for both novices and also experienced bot creators.

How chatbots will drive the future of photography

Chatbots will define the future of photography. They will help photographers find new clients and sell their services in their daily activities.

This is not just about the business side of things but also about how chatbots can help photographers share their work with the world.

Chatbots will be the primary way to interact with photographers when it comes to photography. Many people prefer internet-based interactions for their needs rather than any photo session. Chatbots can provide help, input, and other relevant information about the photo depending on what the user needs without going through a tedious manual process like a phone call or email.

What’s the difference between a photography chatbot and a human being?

The beauty of a photography chatbot is that it allows you to interact with your customers in real-time. The photo boat can respond to customers much faster than a human. On the other hand, a human is limited in the amount of time they can spend with customers.

The Photobot can respond to customers faster than a human. It leaves no time to make mistakes.

When a photo bot interacts with a user, it does not translate the conversation into other languages. Every conversation is translated into the user’s language. The Photobot can do this because CTR eliminates the need for human translators.

How can we use the photography chatbot?

The photography chatbot is designed to be used in different ways. The photography chatbot can be used by photographers who want to offer their photography services in real-time. For example, a photographer can create a chatbot to give a free quote.

The Photobot can be used to ask customers for feedback. For example, a photographer can create a photo that asks customers for feedback on their Facebook business page. The Photobot can also be used by photographers who offer a photography service for branding their business.

Automate your business with chatbots for photography

One way to stay competitive in the modern business world is to automate as many of your processes as possible:

1. save time and money

By automating conversations that would otherwise need to be answered by an employee, businesses save time and money that can then be used for other tasks. An engagerbot can also be used 24 hours a day, every day of the week, so your website is never offline.

2. Generate leads and revenue

Engagerbot for photography uses direct messaging to qualify your visitors and direct them to where they want to go to increase your chance of a conversion. For example, by asking your visitors just a few questions, you can determine whether they are exciting customers or not. If they are, you can convey them right to your sales group or to an item you want them to buy! Alternatively, engagerbot can take their contact information and automatically add them to your email subscriber list.

3. Guide users to better results

Not all visitors are potential customers, and many don’t always know where to find the information they need. Some may not even know what they are interested in. Perhaps they just heard your brand name in passing and decided to find out more. By asking a collection of qualifying problems, you can direct visitors to the best place to find the information they need without “selling” them anything.

Have you checked out our Photography Chatbot?

It helps ensure your website is in tip-top shape. Check it out now here Photography Chatbot

Read More: Chatbots for social media

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Tuesday 15 February 2022

How to generate more qualified leads with your chatbot

Tips & Tricks Inbound marketing is more critical today than ever before. But to make it work, you require to build an integrated marketing system that supports customers every step of their journey.

Creating marketing campaigns can be one of the best ways to exercise your creative and strategic muscles.

If you’ve worked to build an audience organically or leverage hard-won advertising dollars, you know that the success of these campaigns depends on engaging visitors to your website.

There are so many great tools out there to help you do this. But if these tools don’t work well together, you may find yourself doing repetitive, manual tasks. And worse, if they don’t work as part of a system, it can be slow and frustrating to make changes to your campaigns.

Here are different ways you can use your website chatbot along with your other tools to get better results without being overwhelmed

1. Add personalized images to your bot

Use your customer’s name, email address, or any other attribute you know to create personalized images and GIFs for your bot using Hyperise.

There are many methods you can use this! Make it funny or professional, use any image or GIF and personalize it with any variable you continuously capture!

Email advertising is among the most reliable marketing methods in the digital world

A 2015 study found that emails generate an average return of $38 for every dollar spent. Visitors who aren’t ready to buy can ask to receive educational content or updates from your newsletter.

Leads you capture with your bots can not only be automatically sent to your mailing lists, but you can also include their responses to their account and use them to send more relevant web content.

Personalized emails are among the most effective ways to achieve this ROI

They stand out in the inbox as relevant content. When personalization works, your audience feels like the content is made just for them.

For your emails to be efficient, you need to know that these addresses are real people. Sending msgs to invalid, inactive, or undeliverable addresses damage your sender’s reputation and make it less likely that your emails will be sent in the future. When you gather email addresses through your bots, we automatically verify them validly.

With our new GDPR object, you can make sure you have permission to send emails. There are six legal bases for sending emails, and the clearest is consent.

To get this, you can add the following

A link to share more information about your privacy policy and terms.
A message is explaining that the recipient accepts these terms.
Accept and decline buttons.
Your visitors’ response to this object will be stored in their lead profile following GDPR.

Develop workflows that send HTTP requests to external web servers, API endpoints, and URLs. This way, your bot can integrate with almost any third-party service or even your server.

For instance, you can develop a workflow that sends a message to a messaging service or develop an item in a project management app.

Make it easy for your customers to switch to chat when they need help

The team at HelpShelf can help you consolidate all your support resources into one beautiful widget, making sure they’re available when it matters most.

With an easy-to-find contact button, you can connect to your Continually sidebar from your HelpShelf widget.

When your users require to reach you, they’ll be greeted with the same chat interface they’re familiar with from other pages on your site.

Lead generation and its importance to businesses

Lead generation is all about getting customers interested in a company’s products or services. Leads can be generated through various advertising methods, organic interest, or customer referrals.

Digital marketing allows businesses to generate a high level of traffic, increasing conversion rates and generating better leads. With good lead generation traffic, it is easier to create an audience of customers who are actively looking for a product or service. The chance of transforming a lead into a client increases when your business stands out from the rest. There are many different methods to improve your lead generation strategy. One of the latest would be the use of chatbots.

Generating leads using traditional methods can be effective, but incorporating a lead generation chatbot into your lead generation strategy can pay dividends. Customers prefer to chat, which is even more true in pandemics. That’s why chatbot conversion rates are higher.

Save time and gain more leads with chatbots

The most common way to qualify a lead is to ask for information, such as through a web form on your website. These forms are often massive and contain many required fields. Lots of required fields. Marketers rely on prospects filling out a form with all the information they need to pass it on to sales as SQL. During this funnel, you lose a lot of leads who aren’t interested in giving up all the information in one fell swoop.

It is critical for a business to convince a new potential customer that their product is the best on the market. It would certainly be best to catch these leads when they enter your website or landing page.

Have you checked out our Get More Leads Chatbot?

It helps ensure your website is in tip-top shape. Check it out now here: Get More Leads Chatbot

Monday 14 February 2022

Chatbots for social media

More and more marketers consider using chatbots in social media as a must rather than a “nice to have.” The effectiveness of a social media chatbot is already proven by the simple but essential fact that it creates a more personal engagement with users.

The good news is that it’s not even complicated to create chatbot automation for social platforms like Facebook or Twitter.

When you decide to use an intelligent chatbot to automate your customer service on social media platforms, you gain access to some new benefits for your brand.

The most significant benefit is that a chatbot provides your customers with an intelligent assistant that can communicate with them almost like a customer service representative. It also gets to know your customers and finds out which products they are interested in.

A significant advantage of using chatbots for your business is that there are several pre-developed chatbots (which offer you advanced features like artificial intelligence and the ability to integrate with multiple social network channels) that you can use for a monthly fee.

Although this technology can cost thousands of dollars to develop, pre-developed chatbots cost a fraction of that cost.

Key benefits of using chatbots

If you’re still unsure about integrating chatbots into your social media strategy, let’s take a quick look at the key benefits they can bring to your business.

Chatbots can help you

Provide 24/7 service
Provide instant responses
Provide time and cost efficiencies
Direct users to the information they need
Provide your customers with a new and interactive way to engage with brands
Increase sales
Increase customer satisfaction
Reduce human error

Why should you use chatbots for social media?

Right here are the reasons why you should integrate chatbots into your social media marketing strategy:

Faster shopping

Due to people’s hectic and fast-paced lifestyles, they are increasingly interested in making their purchases faster and easier.

People can now speak directly into their mobile devices and order their favorite products or add items they want to buy to their cart for later purchase. So that’s something you need to keep up with as a brand. And with all the new Echo devices, it’s going to be even easier to bring the usefulness and functionality of Alexa into your home and car.

Faster access to information

How often have you run into a situation where you were looking for a specific piece of information on a website, but it was nowhere to be found?

We’ve all been there. But thanks to chatbots, such situations can now be easily avoided. With the assistance of chatbot automation, you can now easily search for information about a brand you might be interested in and get it within seconds. Tempting.

Well, it is. After all, chatbots offer tremendous potential for e-commerce. Keeping that in mind, I assume it is risk-free to say that we’re at the beginning of a chatbot invasion in e-commerce.

More visitor conversions

As you know, the primary function of social media is to generate leads.

If that’s your goal, chatbots are the way to go. Research has shown that the conversion rate of chatbots is 266% higher than the average social ad.

“One of the main factors for using a chatbot was that it allows for continuous, deeper interaction with our customers through regular one-on-one conversations.

Chatbots are the future, and they’re here to stay

A growing number of companies are utilizing chatbots on social media, and the statistics only confirm it. More than 50% of companies using social media are already using chatbots. It is estimated that more than 80% of companies will take advantage of the benefits chatbots can bring to their business.

Businesses are using chatbots in various ways, most commonly for 24-hour customer service, so chatbots will only continue to grow in popularity on social media. In this way, businesses save money and provide faster and more convenient customer service to their users.

In addition to customer service, businesses also use chatbots on social media for subscriptions, orders to entertain users, and more.

Chatbots are especially useful for companies with a presence on multiple social media platforms. Facebook, Twitter, and co. are among the most popular platforms that support chatbots, but other platforms and apps such as Skype, Viber, Snapchat, Whatsapp, and others also use them.

Moreover, social media users feel comfortable chatting with chatbots, and over 50% of consumers would even buy a product from a chatbot.

The overall response to chatbots from both consumers and businesses is very positive, which is why chatbots are the future of social media discussion between businesses and users. The number of businesses using them will only continue to grow.

Wrap Up

Chatbots on social media are fun and can streamline your customer service and marketing while reducing costs.

This is excellent news, but it doesn’t change that customers crave human proximity and will notice if your brand can’t provide it to them.

Using options like inbox management and saved responses are much better ways to streamline the process by automating what you can, but then having a natural, empathetic person step in and provide excellent customer service every time.

Have you checked out our Social media chatbot yet?

It helps you keep your website is in tip-top shape. Check it out now here: Social Media Chatbot

Music Chatbot

Why and how the music industry should think about chatbots

How chatbots should be used to solve problems for consumers. While it may seem evident to retailers, musicians, or music companies how to accomplish this, it can be unclear how an artist can help solve a problem.

Bots and the music industry – a vision of the future

AI and ML

You hear many bots in the media these days. The term “bot” is derived from “robot” and refers to chatbots, chatterbots, spambots, and botnets. They were initially designed to perform automated tasks, but with AI (artificial intelligence), bots are becoming more intuitive. As these bots become more intelligent, they can be used in various ways to perform activities that would typically be left to a human or personal search via search engines, etc. Instead of digging through the internet to search for something or download an app, you can talk to a human-like bot about it to make the experience less cumbersome.

How chatbots could have a significantly positive impact on marketing

They could influence brand messaging and create a personalized environment with the listener that allows the audience to be guided through the buying process, rather than historical marketing techniques that typically try to cast a vast net in hopes of attracting a few new users. The most significant impact is being seen in education, travel, and e-commerce, but the next frontier could be the music industry.

Thousands upon thousands of developers use Facebook’s Messenger app to bring new and innovative features to the already popular platform. Slack has set up an $80 million fund to accelerate the development of bots and other services that run on its services. So there’s little doubt that bots are here to stay, and they’re already collecting vast amounts of data to help us in various ways.

In the music industry, there are many ways to use bots

Artists themselves can create bots to connect with various social media sites to engage directly with their current and prospective fan base. They can answer general questions from fans, quote song lyrics, and provide video samples on demand. Again, the focus is on marketing.

There are still some kinks to exercise, as a human conversation is unique

Developing the “intelligence” behind these bots to integrate seamlessly with humans is a significant challenge. Fragmentation will also impact the wide adoption of the bot, as there are no formal standards, and these bots can be deployed on many different platforms with dozens of developer kits. The scalability of bots can also be a challenge if they operate without volume constraints.

There is no doubt that bots will play an essential role in the music industry shortly, but will they be more of an extension of today’s generic marketing efforts, or will they one day compose music based on the user’s music preferences? Perhaps we’ll leave it to the market to decide which practice will be the most widespread.

Are chatbots the future for “closer” get in touch between artist and fan?

Sharing music on social media is an increasingly complicated process. It’s not about posting or promoting something but making sure fans see those posts and, more importantly, respond to them. Thanks to ever-changing algorithms and different ways of preferred content, the newsfeed is becoming increasingly unreliable when it involves getting the word out about your latest release.

Performance Messaging

More and more people, from artists to brands, use Messenger apps to connect with fans and followers face-to-face. Facebook Messenger alone has 1.2 billion users worldwide, and with the introduction of chatbots that interact on your behalf, the interaction results are astounding.

“Messenger bot click-through rates (CTR) are five times higher and more effective than email marketing,” “We may see a big shift in prioritizing this channel as a communication method overall as email becomes more crowded.

” Artists are also using this new way to communicate with their fans. Recently, in conjunction with the release of their latest album Beautiful People Will Ruin Your Life, earlier this year, AWAL artists The Wombats introduced their “Wombat,” a chatbot that automatically interacts with their Facebook followers. Among its 5,000 users, the Wombat had a tremendous 95% open rate on messages.

“The Wombat was a great tool to have all the information in one place, with easy-to-navigate links to the album and upcoming tour dates,” “In the months that followed, we continued to update fans with new content, like video releases and merch.” Some artists and bands are using chatbots to answer simple questions and respond to fan inquiries or to spread the word about a new song and expand an artist’s story. As Messenger bots evolve, storytelling becomes an essential piece of the puzzle.

Fans live in messaging apps

To let them know about news and releases, the report from the studio, and sell music, merch, and tickets. And as a musician, you want to be where your fans are and can connect with each of them personally.

So why is messaging the future communication between artists and fans?

Engagement speaks for itself. Messaging apps have open rates of more than 90%, often within minutes. When an artist releases a new track in this way, many streams are generated immediately. But that’s not all.

There’s too much content to manage, and algorithms are forced to prioritize friends and family over businesses. Therefore, only a portion of your fan base sees your updates in their newsfeed, and an even smaller percentage engages with them.

Take Facebook, for instance

It filters out 98% of the updates musician posts through their page. People sign up to receive updates and information from an artist, but only 2% receive the updates. Remember that chatbots always need to be used alongside opportunities for face-to-face interaction with fans. “A messenger bot is a way for an artist to be more human and show more personality,” Savage says, “but it can’t replace the intimacy of a live performance and real-time interaction with fans.”

Have you checked out our Music chatbot yet?

It helps you keep your website is in tip-top shape. Check it out now here: Music chatbot.

Saturday 12 February 2022

Marketing chatbot

What is chatbot marketing?

Chatbot marketing is a technique that uses a chatbot for marketing a business. This strategy became popular when Facebook opened up the possibility of integrating bots into its Messenger feature. Previously, many Facebook Page messengers went completely unused. Occasionally, customers would submit questions or concerns, and even more rarely would a company respond.

A chatbot marketing method ensures that your client’s service inquiries don’t go unanswered, and many can even help with lead generation and sales.

How can you use chatbots in marketing?

There are several different methods to use a chatbot marketing strategy for your digital marketing. Bots can be beneficial for automating basic processes, answering common customer questions, and even making sales.

Chatbot marketing tips

Find out your company’s FAQs.
Build specific conversation tunnels
Test your chatbots
Make your bot distinctive.
Ask for permission to share messages.
Ask for data
Promote your chatbot

Read on to figure out more details on this topic.

Find out the FAQs for your business. To create a helpful chatbot, research what difficulties people have used your product or service and what they don’t understand. You can evaluate the data within any marketing platform you’re already using by conducting a small survey or gathering comments from your client support team.
Build particular conversation tunnels. Your chatbot should be particular when solving problems. Any step away from a specific task will result in an unpleasant experience for users, as chatbots still have a limited understanding of what humans want. Limit the range of comments for the user creates a conversation tunnel for each task, such as answering FAQs, confirming orders, or scheduling meetings. If your chatbot doesn’t understand a question, let users know they can always contact a human.

Test your chatbots

Try out a chatbot yourself first, or show it to your friends and colleagues. After you launch a chatbot, analyze how your audience interacts with a chatbot to gain insights into how to improve it.

Highlight your bot

Since a chatbot is meant to simulate a real conversation with a person, you should give it a name that fits your industry. If you give programming lessons, it should be called Cody or Moto if you offer car rentals. Make sure the conversation style fits your overall brand image and niche, i.e., a formal style for finance, medical care, insurance, and a more informal style for other services.

Ask permission first and agree on the frequency of messaging from your side. Once the user starts communicating, you can send them regular messages with updates and news. But don’t think you can bombard users with it: They will cancel it immediately without thinking twice. Preferably, not too often.

Your motivation is to give a more personalized interaction in the future

Ask for data. It is okay to ask users to provide some data such as their name, age, location, etc. Also, ask your audience to leave their email addresses to continue communication on other platforms if chatting is not convenient.

Promote your chatbot

Make sure people know about your chatbot.

How can you utilize a Messenger chatbot for marketing?

Set up your Facebook Messenger Telegram app chatbot to answer FAQs, place orders, reserve tables at a restaurant or hotel room, or sign up for webinars to free up your customer support and sales teams.

Advantages of Chatbot Marketing

Saves time and money
Helps segment traffic
Delivers a quick response
Speeds up the payment process
Fits any business
Promotes engagement
Provides data for analysis
Helps with lead nurturing

Let’s discuss each element in detail

Conserve time and money

A chatbot allows your company to serve more customers with fewer resources and effort. Unlike humans, the chatbot doesn’t need a salary and works 24/7, which means that creating a chatbot is a one-time investment.

Help with traffic segmentation

Chatbots diversify your audience by steering the conversation in different directions. For example, a person interested in pricing is likely a warm lead, so the chatbot can suggest placing an order right in the chat. If someone needs more information, the chatbot should provide all the necessary details about your product or service.

Provide a quick response

An immediate response allows users to resolve their issues quickly and leads to a positive user experience for your customers. When done correctly, the chatbot improves your brand’s image and strengthens the feeling of trust in your company.

Speeds up the checkout process

You can use a chatbot to complete orders without requiring users to switch to a website. When you process orders and payments directly in chat, it takes less time and effort for your customers to buy from you. To do this, you need to connect PayPal or other money transfer services to your chatbot. How beneficial for eCommerce businesses!

Fits any business

You can design a chatbot to cover different processes, regardless of whether you own a small family business or a large corporation. It is a universal advertising channel, and SendPulse allows you to create chatbots for Facebook Messenger Telegram Increases engagement. The conversation takes place in messaging apps like Messenger, WhatsApp, WeChat, etc., which have a massive audience of around 5 billion users, according to MessengerPeople. This means you have the opportunity to communicate with a highly targeted audience on a global scale.

Provides data for analytics

All the data collected with the help of your chatbot will give you insights into the needs and preferences of your audience. Using this data, you can adjust your chatbot marketing strategy and overall marketing to achieve better financial and communication results.

Help nurture leads

You can smoothly and quickly guide potential customers through the sales funnel with chatbot marketing.If you sell shoes, you can show various models, colors, and features to warm up leads and help them decide that your services are worth their money.

Have you checked out our Marketing Chatbot yet?

It helps you keep your website is in tip-top shape. Check it out now here: Marketing Chatbot

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Friday 11 February 2022

Legal chatbot

Legal Chatbots A solution to get ahead in a rapidly changing legal environment

Chatbots are rapidly evolving and opening up unprecedented opportunities for law firms to optimize their work processes. Law firms are using conversational AI tools primarily to streamline and improve legal services to clients. However, law firms also use chatbots to simplify monotonous internal tasks performed by attorneys or partners. Using these AI-enabled chatbots is an innovative and effective way to relieve legal departments of laborious and time-consuming administrative tasks, enabling them to focus on billable tasks.

Because chatbots are available 24/7, they provide attorneys with instant support across all channels, eliminating the requirement to call or email support staff.

Chatbots enable attorneys to easily access legal resources from any device at any time of day.

Legal Chatbots

Chatbots are popping up in almost every field of work, and the legal industry is no exception.

Legal chatbots are a great way to streamline work processes and save lawyers time and money. A chatbot doesn’t need a break or a vacation. It works around the clock to provide clients with legal help whenever they need it. Moreover, it is much cheaper and more flexible than a human lawyer.

As a lawyer, you may think that legal chatbots will take your place. But bots are like little helpers. They do the grunt work in your place so you can spend time on the tasks that need your attention the most.

Be available 24/7 for your clients

Do your customers email or call after your working hours? Do you sometimes feel like you need to respond?

If so, you’re not alone.

One of the main reasons lawyers are overworked is that clients expect them to be available at all hrs of the day and week. In addition, the clients surveyed said that they choose a law firm if it answers the first call or email promptly. So it is essential to be available for your clients at all times. But this does not mean that you have to spend your time on it.

Your law firm can save money and time by using chatbots to provide your clients with answers to basic legal questions and initial consultations. Chatbots are your reliable employees. They do not need sleep or breaks and are always ready to advise and provide your clients with accurate legal information 24/7.

Produce legal documents

How to enhance productivity in a law firm?

Try using chatbots in your law firm to generate legal documents, reports, and briefs. A bot chats with a customer to gather the necessary information and then creates the document in your place in a matter of minutes. During document creation, a chatbot can provide legal assistance and answer basic legal questions a client may have during this process.

Review and analyze legal documents

What does an ordinary workday look like at your law firm? Does it consist of hours of analyzing and reviewing documents, contracts, wills, and agreements that need to be signed?

By using chatbots, law firms can free up attorneys’ time to do the most things that require their attention. The bots review documents and deliver results quickly.

Increase lead generation

Chatbots create a conversation that leads to a conversion. Through natural, real-time communication, chatbots increase lead generation by solving simple legal violations people face every day.

Automate lead qualification

During an interaction with a potential customer, a chatbot qualifies the lead by conducting a conversation to gather the necessary information for you. Instead of filling out unattractive forms, humans answer a few questions and have the option to ask the bot for additional information or clarification at any stage of the conversation.

Access to the information

Lawyers and paralegals have to sift through mountains of information every day. Chatbots can quickly sift through enormous amounts of data to find an accurate and helpful answer. They can quickly sift through tons of information to find relevant laws, specific regulations, or a similar legal case. By combining chatbot and CRM, lawyers can search their database to find a legal case in seconds.

Legal chatbot benefits for law firms

Chatbots will play a vital duty in the digital transformation of law firms and in improving their overall business processes. These legal chatbots help law firms in some ways, including the following.

Automated processes

Chatbots and virtual assistants help attorneys manage routine daily tasks such as scheduling meetings, processing titles, and other odd jobs that used to be done by junior attorneys. Chatbots offer law firms the ability to use their resources effectively and reduce the likelihood of errors.

Drafting and reviewing legal documents

Chatbots have automated several internal legal tasks previously done manually by attorneys. Chatbots help attorneys and partners create completed documents based on their data inputs. These chatbots allow attorneys to focus more on other complex issues, resulting in an increased pace of work.

Legal research

Chatbots provide lawyers with updated and revised laws and regulations to facilitate research and maintain the required knowledge and skills. Attorneys and partners use chatbots to search for relevant documents while working on a specific case.

Wrap Up

Lawyers today face the problem of routine and unbilled tasks. Their workday consists mainly of administrative, financial, and promotional tasks. However, they still have clients who need advice, legal assistance, counsel, or legal document preparation.

Legal chatbots are the solution that can help you focus on your clients. Chatbots help law firms be available 24/7 for their clients, create and analyze legal documents, drive lead generation and qualification, perform due diligence, and provide legal information to you or your clients.

Have you checked out our Legal Chatbot yet?

It helps you keep your website is in tip-top shape. Check it out now here: Legal Chatbot

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Thursday 10 February 2022

Hospitality Chatbot

How can businesses gain a competitive edge in the hospitality industry using chatbots?

It is fair to say that chatbots in the hospitality industry are still evolving. However, it currently covers many hotel services such as bookings, customer service requests, pre-or post-stay questions, and general travel suggestions.

The best chatbots permit customers to research and book travel through various messaging applications such as Facebook Messenger, Google Assistant, Slack, WeChat, and a lot more. The primary purpose of integrating a chatbot is for hoteliers to help their guests who send inquiries through their communication channels, such as a Facebook page.

Chatbots have become one of the most popular technology trends in the hospitality industry. Automation and self-service play an essential function in enhancing customer service accuracy, cost efficiency, and speed.

People today are very tech-savvy and love having almost any details they need at their fingertips. Outdated processes can quickly disappoint and frustrate them. These outdated procedures require human labor, which can be error-prone. A chatbot can help hoteliers deliver information faster than a human customer service representative.

Let’s discuss how hospitality brands can leverage chatbots for their organization

With 1.2 billion month-to-month active users on Facebook Messenger, chatbots are a great customer engagement tool and a must-have for hotel marketing. They should be where your clients are. And with over 2 billion Facebook msgs sent out between clients and businesses every month, you require to get ahead of your competitors and have a first-mover advantage.

Here’s an example of a primary Facebook Messenger marketing funnel for hotel brands using chatbot

Before check-in

Create Facebook ads that target expected hotel guests.
Automatically respond to Facebook comments with a Messenger chatbot.
Immediately expand leads with a contact list growth tool like Facebook message Autoresponder.
Send a message blast at the correct time.
Offer coupons to those who have canceled their booking using a Messenger chatbot.
Segment your leads with attributes.
Send reminders before check-in.

During check-in

Ask the customer if they need help.
Upsell hotel events and meals onboard.
Send reminders before check-out.

After check-in

Obtain feedback.
Re-engage customers.
Time and efficiency

Chatbots are capable of handling thousands of visitor requests and questions at once. This is ideal compared to human customer service representatives who answer the exact requests and questions every day, leading to low morale that causes inefficiencies at work.

On the other hand, chatbots can serve your customers instantly and efficiently, which increases the chance of upsells and conversions.

Here are some benefits of using chatbots in your system

Helps improve guest communication
Provides 24/7 intelligent support and communication interface
Reduces the workload for your staff
Improves your profiling system and builds brand loyalty
Increases booking conversions and avoids booking cancellations.
Improves the overall customer service experience

Automates repetitive administrative tasks and helps your staff focus on improving the quality of your guests’ stay Automation is an excellent help for hoteliers.

Chatbots have attracted a lot of attention in recent years due to their benefits and the convenience they offer to both customers and hoteliers. Remember, providing customers with accurate and timely information is one of the most critical factors for a company’s success, particularly in the highly competitive and price-sensitive hotel and travel industry. And is considered among one of the most comprehensive solutions to all productivity, consistency, and efficiency issues.

The development of chatbots can provide hospitality brands worldwide with a wide range of opportunities by increasing customer loyalty and improving the guest experience.

Chatbots have indeed changed the face of the hotel industry by providing effective management, a satisfying guest experience, and customized administrative capabilities.

Moreover, hotel brands are the most significant users and have integrated chatbots as their daily services. Chatbots will continue to evolve and help various hotels stand out and increase their market share.

What is the value of chatbots for hotel operators?

Chatbots do not replace humans. For far too long, hotel staff has compensated for the lack of automation in the hospitality industry. Just think of the front desk clerk answering the same question over and over again. At the same time, customers are increasingly demanding online help where human service is not possible because online customers expect instant service.

Chatbots currently supports three prominent use cases

Increasing operational efficiency: while each guest is unique, most questions and requests are repetitive and automated. Chatbots work as a filter so that only the questions that need human attention are routed to human staff. Chatbots can immediately resolve 60% to 80% of customer questions and requests.

Promoting direct sales: the conversational format makes it easy for customers to get the information they want, but it also allows the chatbot to capture customer data, travel dates, special requests, etc. This information can be forwarded to the booking engine and the hotel’s sales team for direct conversion, so booking requests that did not convert can be followed up. Some bots, such as Quicktext and HotelResbot, can support the hotel’s efforts and manage the entire follow-up process by emailing guests who have requested a reservation.

Meet customer expectations: Old-school static content is becoming less relevant to mobile customers accustomed to quick interactions. Chatbots provide instant access to relevant information at every customer journey stage. This development is best illustrated by the example of Google, which is increasingly acting like a chatbot by promoting direct responses instead of search results.

Have you checked out our Hospitality Chatbot?

It helps ensure your website is in tip-top shape. Check it out now here: Hospitality chatbot

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Chatbots bring innovation to the insurance

Chatbots offer innovation and real value to the insurance industry. They are popular as customer-facing chatbots that can provide quotes and instant insurance coverage around the clock and internally to help insurance companies process new claims. For the customer, the insurance chatbot is a welcome development that extends office hours around the clock and can find the right product and quote in the shortest amount of time, without the customer picking up the phone. The insurer’s chatbot can be contacted through the customer’s preferred messaging channel.

For insurers, chatbots that integrate with back-end systems to create tickets for claims and drive the claims management process are a more cost-effective and user-friendly solution for employees than custom software. Such chatbots can be launched on Slack or the company’s internal communication systems or work just through email exchanges.

Empowering policyholders

The requirement for a new era of customer service is being set across all sectors, and the insurance industry is not exempt. As consumers have become accustomed to fast, personalized service, expectations rise in other industries. Industries such as digital technology and retail are at the forefront of new methods and advanced technologies.

Today’s consumers expect a similar level of service from their insurance providers as they do in other areas; they want to contact a company through the channel of their choice, just as they would any other person. With an innovative customer service method that builds a relationship between provider and policyholder, insurance companies can support their customers in a way that generates loyalty and advocacy.

Benefits of insurance chatbots

How prevalent are chatbots? 80% of brands today use chatbots for customer interactions. Here’s a list of their most popular benefits:

Efficiency and convenience: These virtual agents offer customers an easy way to get information or ask questions without dealing with them. They don’t have to wait a day or two (or longer) for an email reaction or remain on hold waiting for the following next available customer service representative.

24/7 availability: According to Finance Online, 64% of customers say contacting customer service 24/7 is the best chatbot feature for insurance. Most chatbots are available at all hours of the day and night, which means customers can ask their questions even when most other helplines and agents are unavailable, such as at night, on weekends, and vacations.

Instant answers: HubSpot determined that of the 71% of customers who use messaging apps for customer service, many do so because they want quick answers – and chatbots can be the answer because of their user-friendly features and availability. In most cases, when customers have questions, they seek answers almost immediately.

Redistribute employee workload: Chatbots can help staff members process and manage new claims and perform everyday tasks like updating accounts. They can even create personalized quotes. Insurance policy chatbots can also free up employees who might otherwise be answering phone calls or responding to emails, saving time and money.

Streamline procedure: Chatbots can affect and streamline everything from claims reporting to understanding data analytics.

Improve customer relationships: According to HubSpot, most Millennials who have interacted with a company’s chatbot say the experience positively impacted their perception of the company.

Generating leads: When customers interact with a chatbot, they can be expected to provide basic contact information such as name and email address. This is an easy way for insurers to generate leads.

Challenges chatbots can solve for insurers

Property and casualty insurance is complex and challenging to understand for many consumers. Buying different types, renewing, and settling claims can be complicated – but insurance chatbots can clarify the processes and help customers understand the costs involved.

However, it’s important to note that insurers should always include a way for customers to contact employees. Even though chatbots can handle routine tasks, customers want to know they can speak with a real human being when needed.

Chatbots can also help insurers keep up with customer service demands. Chatbots often respond faster than a human, and unlike a human, they can handle multiple customer inquiries at once.

5 Ways Chatbots Can Help Insurers

Claims processing. Chatbots can help with claims and payment questions. There are a variety of ways insurers can use chatbots to provide adequate customer service:

Collect leads: When customers interact with a chatbot, they can be expected to enter basic contact information such as name and email address, which is an easy and effective way to collect customer data and generate leads. This information can be shared with sales teams.

Inform: In many cases, someone contacts an insurer with questions about a product or procedure. A chatbot can respond to questions and provide more information – or route those inquiries to the appropriate departments or resources.

Engage with customers and gather feedback: chatbots are often faster and more efficient than phone calls and emails. They also provide insurers with an easy way to collect data about their various customer service requests.

Freeing up employees: Employees can devote their time to other important tasks when chatbots help handle customer service requests.

Customer service chatbots for self-service in the insurance industry

Much of the CX investment in customer service revolves around automation and AI to automatically resolve inbound tickets and proactively reach critical parts of the customer journey.

Customer service chatbots can be deployed across all major digital channels, including email, webchat, messaging, SMS, social, and voice. When providers rely solely on human-agent teams, providing the effortless and immediate resolution customers expect is challenging. AI can help automate solutions for regular tickets, assist agents by gathering information from customers and back-end systems before passing it to an agent, and even write responses to review.

Have you checked out our Insurance chatbot yet?

It helps you keep your website is in tip-top shape. Check it out now here: Insurance chatbot.

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Wednesday 9 February 2022

Home service chatbot

There are different types of chatbots available on the market today. They are either based on a software platform or are standalone apps. The latter is one of the most popular options because it can be installed on any PC, cell phone, or tablet.

Chatbots are a popular tool these days because they are quick to deploy, easy to use, and can start a good conversation. However, the time and effort required to create a successful chatbot are significant. The key to chatbot success is understanding the concepts behind them.

Why should home service providers use chatbots?

With attention spans getting shorter and a general lack of time, people today want to get the information they need quickly.

This is where chatbots come into play. Implementing such technology can help companies deliver a superior customer experience, build relationships with target audiences, and solidify brand credibility while sharing the workload associated with supporting users between the customer service team and the chatbot.

24/7 availability

Most customers expect a company to be available 24/7, every day, including weekends and holidays in the digital age. If potential customers interested in your product or service don’t get a timely response to their questions, they’re likely to leave the company and look for competitors’ offerings.

For most companies, bridging this gap with their customer support team alone is an impossible task, In contrast, chatbots are available at all hours of the day and night, assisting outside of regular working hours.

Immediate responses to customer queries

The benchmark for first response time in live chat is an average of one minute and 36 seconds across all industries if you want to achieve 92% customer satisfaction.

Trying to meet expectations by relying on the support team is complex. It requires you to dedicate additional resources to ensure a lightning-fast response time, while chatbots can handle many questions instantly, regardless of the time of day or night.

Lower cost of doing business

The larger your business obtains, the more resources are needed to provide excellent client support.

Salaries, advantages, and other overhead costs associated with expanding your support team inevitably hurt your bottom line and limit your ability to grow your business.

In contrast, chatbots don’t come with a host of costs and can reduce customer service costs by up to 30% while having nearly unlimited potential to expand.

More sales and profits

According to PSFK, 74% of customers prefer chatbots to get instant solutions.

Combined with the truth that chatbots lead to an average 67% increase in sales, leveraging opportunities to serve potential and existing customers that would have otherwise gone unused is a great way to improve the customer experience.

But chatbots can do much more than help your support group. Chatbots can create more sales and revenue for your business by helping you convert visitors into certified leads, schedule sales calls and meetings, or even provide personalized product recommendations.

How home service providers can use chatbots

A versatile device for growing your business, a chatbot can be used in countless ways to provide top-notch customer support, reach your target audience, and amplify your sales and marketing efforts.

The optimal use can be different for each business and depends on several unique factors – from the industry it operates into the strategic goals it pursues.

However, for home service providers – who make up a large portion of our customer base we see chatbots being most effective when it comes to the following tasks:

Answering questions and inquiries.
Scheduling exploratory and sales calls.
Generating and qualifying leads.
Confirming orders.
Providing personalized recommendations.
Collecting customer feedback.

To maximize the benefits of chatbots, you can deploy the technology on multiple online platforms that serve as the first factor of contact for your customers: your website and social media platforms, as well as the most popular instant messengers like WhatsApp and Facebook Messenger.

While it is possible to set up a chatbot from scratch, most businesses don’t have the time, knowledge, or resources to do so.

Have you checked out our Home Service chatbot?

It helps ensure your website is in tip-top shape. Check it out now here: Home service chatbot

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Hairdressing and Personal care chatbot

What Are ChatBots for Hairdressing & Personal Care?

A chatbot is a rule and artificial intelligence-driven service that your visitors can communicate with through a chat interface on your website. They are utilized to provide a better experience for your visitors and help you increase your website conversions.

Awareness of chatbots for hairdressing and beauty is growing, and more and more platforms are integrating chatbots for hairdressing and beauty, which has undoubtedly increased in recent times. Data from Google Trends reveals that search volume for “chatbots for hair and personal care” has increased 19-fold in the last five years as individuals and companies began to recognize their value.

“Bot experiences with more involved audiences are achieving 80-90% feedback rates. At the same time, even the most adverse experiences are in the 35-40% range.

This is due to the rise of a powerful NEW “AI” technology… Engagerbot for hairdressing and personal care

You may have heard about engagerbot for Hairdressing & Personal Care on major news outlets like CNN and Fox News. Mark Zuckerberg revealed that engagerbot for hairdressing and personal care would be the secret to Facebook’s success over the next decade.

Billion-dollar companies are already using chatbots for hair and personal care products to achieve an ROI of 800% or more. By 2021, 50% of companies will spend more on bots than mobile apps.

Chatbots for hair salons tools for businesses.

The data shows that you need to start using chatbots for hair salons to optimize customer communication, success, and sales.

Kinds of beauty businesses that can benefit from chatbots

The advantages of chatbots apply to all players in the beauty industry. Stationery businesses like salons, spas, and beauty schools can be as successful with a Facebook chatbot as online businesses like beauty eCommerce stores.

Chatbots are also helpful for beauty businesses of all sizes. More famous brands inundated with Facebook messages can automatically use a beauty chatbot to answer frequently asked questions. It can also help them gather data on prospects and clients and send newsletter-style messages to users.

Smaller brands may not require bots to manage a full Messenger inbox, but they can take advantage in other ways. Your bot can transform users who discuss on Facebook posts into leads. It can also serve as a mini-CRM to collect, filter, and export data about clients engaged with the bot.

How a chatbot can increase your beauty business

A live chat for the beauty industry on Facebook can quickly offer essential information about your organization but in a more engaging way. It can share information about your products or services, your hours of operation, directions or prices, as well as your reviews and examples of your work.

However, that’s not all a beauty bot can do. While they were initially used for simple customer service inquiries, they have evolved into savvy virtual assistants with even more robust capabilities.

Use them for :

Sending messages and updates to subscribers: One of the most helpful features of Facebook chatbots for businesses is sending messages to segmented groups of subscribers to retarget them. To engage prospects and customers, you can share information about new products, sales, coupons, and more. You can send out these messages within 24 hours of a user’s last interaction with your bot, or you can pay to send a sponsored message at any time.

Offer 24/7 support: the beauty of chatbots (pun intended!) is that they have no business hours. It doesn’t matter what time zone the user is in or when trying to book an appointment or request information. The bot is always available to chat with and help the user, day or night. Add the live chat feature to your bot so that customers can reach a human agent for open questions.

Schedule and book appointments: A chatbot makes scheduling appointments for inpatient businesses quick and easy. Customers can book treatments instantly, anytime, without leaving the Messenger app or filling out cumbersome web forms.

Selling products: A beauty bot makes product sales much easier for eCommerce businesses. Like booking appointments, sales can be made 24/7 with the Messenger app. Combine this capability with a bot’s ability to send out promotional messages to users about sales or new products, and you’ve created a streamlined, highly effective new sales funnel.

Offer personalized, expert advice: It’s in the best interest of any beauty business to position itself as an authority in its niche, and chatbots are great for that. You can give users the valuable and engaging experience of chatting with a beauty expert by preloading your bot with helpful tips, tricks, and advice. For example, questions about the customer’s hair type or eye shape can be used to generate hairstyle recommendations. This can be accompanied by booking an appointment or suggesting makeup products with links to purchase. This is a high-value but straightforward way to build trust in your brand and drive sales.

Entertain, educate and inspire: Chatbots offer other features that help your brand build credibility with users. You can use messages with specific tags to send content that entertains, educates, and inspires your users. For instance, you could offer a quiz that recommends a nail color or face mask type depending on your mood. This type of creative, engaging content resonates well with users and can increase brand loyalty and sales.

An instance of one of the best beauty bots on the market is the story of Beauty Player, a Chatfuel customer. First, the company solved the immediate problem of being inundated with Facebook messages by establishing their bot to handle FAQs. Then, they outfitted their bot to offer quizzes on the user’s skin type and then recommend products along with coupon codes. Thanks to these innovative features, they attributed a whopping 40% ($250,000) of their sales the next month to their clever beauty bot!

Wrap up

Response times can have a massive effect on your conversion prices. If you keep your site visitors waiting too long, you’re sure to lose some who would have bought. This is where we come in. By using chatbot art, you can respond to your clients immediately and supply them with a faster and smoother purchasing experience, resulting in higher conversion rates and a more extensive subscriber list.

Have you checked out our Hairdressing and personal care Chatbot?

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Healthcare chatbot

Why are chatbots important in healthcare?

In research, the most valuable features of using chatbots in healthcare are as follows:

Anonymity: especially for sensitive and mental health issues.

Monitoring: awareness and tracking of the user’s behavior, anxiety, weight changes to encourage the development of better habits.

Physical, vital signs (oxygenation, heart rhythm, body temperature) via mobile sensors.
Patient behavior via facial recognition
Real-time interaction: instant response, notifications, and reminders.

Scalability: the ability to respond to numerous users.

What are the top use cases for chatbots in healthcare?

Healthcare chatbot use cases include:

1. Providing medical information.

Chatbot algorithms are trained on rich health data, including disease symptoms, diagnoses, markers, and readily available treatments. Public datasets are utilized to continuously train chatbots, such as COVIDx for COVID-19 diagnosis and Wisconsin Breast Cancer Diagnosis (WBCD). Chatbots with different intelligence levels can understand users’ questions and provide answers based on predefined labels in the training data.

Example: The app Healthily provides information about symptoms of various diseases, assessments of overall health, and tracks patient progress.

2. Making doctor’s appointments

Chatbots are integrated into a medical facility’s system to provide information about appropriate physicians, available appointments, clinics, and pharmacy business days. Chatbots ask patients about their current health issues, find appropriate doctors and dentists, provide available appointments and routines, reschedule, and delete appointments for patients. Chatbots are also integrated with users’ device calendars to send reminders and updates about medical appointments.

3. Collect patient data

Chatbots can collect patient data based on simple questions about name, address, symptoms, current doctor, and insurance information. Chatbots then keep this information in the medical facility’s system to facilitate patient intake, symptom tracking, doctor-patient communication, and medical record keeping.

4. Processing insurance inquiries

Chatbots can provide insurance services and health resources to patients and plan members. Integrating RPA or other automation solutions with chatbots can also automate insurance claims processing and healthcare billing.

5. Mental health support.

Chatbots that provide mental health support are trained to deliver cognitive behavioral therapy (CBT) to patients with depression, post-traumatic stress disorder (PTSD), and anxiety or train autistic patients to improve their social and interview skills. Users can interact with chatbots via text, microphones, and cameras.

6. Request medication reorders.

Chatbots capture patient information such as name, birthday, contact information, current doctor, last clinic visit, and prescription information. The chatbot forwards a request to the patient’s doctor, who makes a final decision and contacts the patient when a refill is available.

This allows physicians to batch process prescription refills or automate them in cases where physical intervention is not required.

What is the market and future of chatbots in healthcare?

Healthcare is among the top 5 industries benefiting from chatbots.

Chatbots are expected to account for more than a $1 billion market size. On the other hand, the global COVID-19 pandemic has increased the need for chatbots to support healthcare without putting healthcare workers at risk:

Routing patients with severe symptoms to healthcare facilities with available acute care beds.
Provide around-the-clock information on COVID-19 updates and symptoms and answer FAQs.
Provide psychological support for coping with pandemic stress.

These global experiences will impact the healthcare industry’s reliance on chatbots and could provide new and broader opportunities for chatbot implementation in the future.

Advantages of chatbots in healthcare

The advantages of using crossbreed chatbots in healthcare are massive, and everyone involved benefits. For one, medical chatbots reduce the workload of medical staff by reducing hospital visits, cutting down on unnecessary treatments and procedures, and decreasing hospital admissions and readmissions by improving treatment adherence and symptom knowledge. For patients, this brings many benefits:

less time spent traveling to the doctor’s office
less money invest in unnecessary treatments and tests
simple access to the doctor at the push of a button

Chatbots provide cost savings in healthcare. Chatbots are slowly reducing hospital wait times, appointment times, unnecessary treatments, and hospital readmissions by linking patients with the ideal healthcare providers and helping them understand their conditions and treatments, even without seeing a doctor. Experts estimate that cost savings from chatbots in healthcare will reach $3.6 billion worldwide by 2022.

In addition, hospitals and private clinics are using medical chatbots to triage and enroll patients even before they enter the treatment room. These bots ask relevant questions about patients’ symptoms, which are automatically answered to create a good medical history for the doctor. Then, these medical histories are sent via a messaging interface to the physician, who triages to identify which patients require to be seen first and which patients need a brief consultation.

The truth is that chatbots can neither replace a physician’s expertise nor take over patient treatment. However, combining the best of both globes improves the efficiency of patient care, simplifying and expediting treatment without compromising quality.

How do you develop a medical chatbot app?

Developing a healthcare chatbot can be a real challenge for someone who has no experience in the field. Follow these steps to develop an engaging, HIPAA-compliant medical chatbot.

Design a conversation path

Before chatbots, text messages provided a convenient interface for communicating with friends, loved ones, and business associates. Survey results show that more than 82 percent of people leave their text message notifications turned on. And an ordinary person has at least three messaging applications on their smartphones.

As Erika Hall describes in her book Conversational Design, people love this type of conversation not for its sophisticated features but for the convenience of maintaining and accessing social connections through short, unpredictable conversations.

App design for healthcare

But as essential as text messaging may seem, several rules govern its effectiveness: Relevance, tone, volume, speed, and context. Therefore, when using conversational paths for chatbots, AI developers must consider these principles that guide effective and productive conversations, especially in healthcare.

Choose the exemplary user interface

Chatbots are revolutionizing social interaction on a grand scale. Entrepreneurs, media companies, the automotive industry, and customer service representatives use these AI applications to ensure efficient customer communication.

However, people evaluate a process by the outcome and how easy the process is. Similarly, conversations between humans and machines are judged not only by the outcome but also by the simplicity of the interaction. This is where a well-designed user interface (UI) comes into play.

A UI is the meeting point between humans and computers when users interact with the design. Depending upon the type of chatbot, developers use a graphical user interface, voice interactions, or gestures, using different machine learning models to understand human language and generate appropriate responses.

Popular platforms for developing chatbot interfaces include Alexa API, Facebook Messenger, Skype, Slack, Google Assistant, and Telegram. These platforms have various elements that developers can create the best chatbot user interfaces. Almost all of these platforms have vibrant visual elements that provide information in text, buttons, and images to make navigation and interaction effortless.

Except for Slack, all these platforms offer a quick reply as a recommended action that disappears once clicked. Users choose fast replies to ask for a location, address, email or end the conversation. Some of these platforms, such as Telegram, also offer custom keyboards with predefined reply buttons to make the conversation seamless.

Each of them has systems has its benefits and disadvantages. So, choosing the right platform can seem daunting. However, let these simple rules guide you in choosing the best user interface for your chatbot:

Make sure user interface elements work predictably to navigate the platform easily.
Have the elements clearly labeled and marked to improve usability.

Design the layout to be more readable: avoid excessive colors and buttons, and use fonts, capital letters, letters, and italics appropriately.

Avoid numerous tasks on a single page: This can tire the user and confuse them. Limit the number of tasks to one per page. Also, complex tasks should be divided into subtasks to improve the usability of the bot.

Finally, the design should be easy to navigate.

An effective user interface aims to make chatbot interactions as close to a natural conversation as possible. To do this, design elements must be arranged in simple patterns to make navigation easy and convenient.

Blend the best of humans and AI

When customers interact with businesses or navigate websites, they want quick answers to their questions and an agent who interacts in real-time. This is undeniably one of the critical factors that influence customer satisfaction and a company’s brand image. Standalone chatbots have allowed companies to advance their customer support experiences, but they have been expectedly flawed.

For example, it’s nearly impossible for a healthcare chatbot to diagnose complex conditions based on symptoms accurately. Chatbots that act as symptom checkers can make accurate differential diagnoses for a range of symptoms, but in many cases, a physician must perform further testing or queries to make an accurate diagnosis.

Bots immediately advise users to see a doctor and seek treatment in emergencies. For this reason, hybrid chatbots – which combine artificial intelligence and human intellect – can achieve better results than standalone AI-powered solutions.

Using Rasa NLU for intent classification and entity extraction

For a practical chatbot application and a pleasant user experience, chatbots must be designed to make interactions as natural as possible. This requires machine learning models that allow the bot to recognize the intent and context of discussions. It is where natural language processing and understanding devices come into play.

Rasa NLU is an open-source natural language understanding library used for intent classification, response generation and retrieval, and entity extraction when designing chatbot conversations. The NLU component of Rasa used to be separate but has been merged with Rasa Core into a single framework.

The NLU is the natural language understanding library that performs intent classification and entity extraction from user input. This breaks down the user input so that the chatbot can understand the user’s intent and context. The Rasa core is the chatbot framework that uses a deep learning model to predict the best action.

Have you checked out our Healthcare Chatbot?

It helps ensure your website is in tip-top shape. Check it out now here: Healthcare Chatbot

The post Healthcare chatbot appeared first on EngagerBot.

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Friday 25 February 2022

How do you develop a custom AI chatbot for the real estate industry?

AI chatbot: what is it, and how does it work?

Why should real estate companies invest in AI chatbot development?

Custom AI chatbot for real estate business: development process

1. Define your niche

2. Research and planning

3. Design conversations for your custom AI chatbot

The importance of chatbots in the real estate industry

Tuesday 22 February 2022

Photography chatbot

What are chatbots for photography?

Why can photography chatbots drive dramatic results for your business?

How chatbots will drive the future of photography

What’s the difference between a photography chatbot and a human being?

How can we use the photography chatbot?

Automate your business with chatbots for photography

1. save time and money

2. Generate leads and revenue

3. Guide users to better results

Tuesday 15 February 2022

1. Add personalized images to your bot

Email advertising is among the most reliable marketing methods in the digital world

Personalized emails are among the most effective ways to achieve this ROI

To get this, you can add the following

Make it easy for your customers to switch to chat when they need help

Lead generation and its importance to businesses

Save time and gain more leads with chatbots

Monday 14 February 2022

Key benefits of using chatbots

Chatbots can help you

Why should you use chatbots for social media?

Faster shopping

Faster access to information

More visitor conversions

Chatbots are the future, and they’re here to stay

Wrap Up

Why and how the music industry should think about chatbots

Bots and the music industry – a vision of the future

In the music industry, there are many ways to use bots

There are still some kinks to exercise, as a human conversation is unique

Are chatbots the future for “closer” get in touch between artist and fan?

Performance Messaging

Fans live in messaging apps

So why is messaging the future communication between artists and fans?

Take Facebook, for instance

Saturday 12 February 2022

What is chatbot marketing?

How can you use chatbots in marketing?

Chatbot marketing tips

Read on to figure out more details on this topic.

Test your chatbots

Highlight your bot

Ask for permission to share messages

Your motivation is to give a more personalized interaction in the future

Promote your chatbot

How can you utilize a Messenger chatbot for marketing?

Advantages of Chatbot Marketing

Let’s discuss each element in detail

Conserve time and money

Help with traffic segmentation

Provide a quick response

Speeds up the checkout process

Fits any business

Provides data for analytics

Help nurture leads

Friday 11 February 2022

Legal Chatbots A solution to get ahead in a rapidly changing legal environment

Legal Chatbots

Be available 24/7 for your clients

Produce legal documents

Review and analyze legal documents

Increase lead generation

Automate lead qualification

Access to the information

Legal chatbot benefits for law firms

Automated processes

Drafting and reviewing legal documents

Legal research

Wrap Up